Responsible Gaming

Introduction

Gambling should always be a form of entertainment, not a way to earn money or solve financial difficulties. While most people gamble responsibly, it is important to understand the risks, set limits, and recognise when gambling stops being fun. Never gamble with money you cannot afford to lose, and never chase losses.

Age Verification

In Great Britain, you must be 18 years or older to gamble legally. The Sun Bingo app and all licensed gambling operators are required to verify your age and identity. Underage gambling is illegal and can lead to account closure and legal consequences. If you share a device, ensure that minors cannot access gambling apps or accounts.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Ask yourself honestly whether any of the following apply to you:

• Chasing losses or gambling to try to win back money you have lost.
• Hiding your gambling from family, friends, or colleagues.
• Spending more time or money on gambling than you intended.
• Neglecting work, study, relationships, or personal responsibilities because of gambling.
• Borrowing money, selling possessions, or using essential funds to gamble.
• Feeling anxious, guilty, irritable, or depressed about your gambling.
• Lying about how much you gamble or how much you have lost.
• Being unable to stop or cut down despite repeated attempts.
• Gambling to escape from stress, anxiety, or other problems.
• Relapsing or feeling restless when trying to stop gambling.

If you recognise any of these signs in yourself or someone close to you, it may be time to seek support.

Self-Help Tools

Licensed gambling operators in Great Britain offer practical tools to help you stay in control. These tools are available within your Sun Bingo account settings or via the operator’s responsible gambling section:

• Deposit limits: Set daily, weekly, or monthly limits on how much you can deposit.
• Loss limits: Limit how much you can lose over a set period.
• Reality checks: Receive on-screen reminders of how long you have been playing.
• Session limits: Restrict the amount of time you spend gambling in one session.
• Time-outs: Take a short break from gambling for a period you choose.
• Self-exclusion: Block yourself from gambling for a longer period, typically six months to five years.
• Account closure: Permanently close your gambling account if you feel it is necessary.

Use these tools proactively, even before you notice a problem. They are designed to support safer gambling.

Support Organisations

If you are worried about your gambling, free, confidential help is available. Contact an organisation appropriate for your location:

United Kingdom

• GamCare — the leading UK provider of information, advice, and support for anyone affected by problem gambling. Visit www.gamcare.org.uk or call the National Gambling Helpline free on 0808 8020 133.
• GamStop — a free service that lets you self-exclude from all UK-licensed online gambling sites at once. Visit www.gamstop.co.uk.

Australia

• Gambling Help Online — free, confidential support for anyone affected by gambling harm in Australia. Visit www.gamblinghelponline.org.au or call 1800 858 858.

Canada

• Responsible Gambling Council — provides information and resources to reduce gambling-related harm across Canada. Visit www.responsiblegambling.org.

United States

• National Council on Problem Gambling — offers confidential support and resources for problem gambling and its consequences. Visit www.ncpgambling.org or call/text 1-800-GAMBLER.

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA) — provides information and help on gambling addiction in Germany. Visit www.bzga.de or use the BZgA gambling addiction helpline at 0800 1 37 27 00.

Other Countries

If you are outside the countries listed above, please contact the most relevant national problem gambling organisation in your country. A local helpline or health service can also direct you to appropriate support.

Call to Action

If you think you may have a gambling problem, or if gambling is affecting your health, finances, or relationships, please seek help today. You are not alone. Reach out to a support organisation, talk to someone you trust, or use self-exclusion tools immediately. Help is free, confidential, and available now.